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The National Credit Union Administration has warned consumers to beware of a new telephone fraud, known as a "vishing" scheme, that is using the agency's name in an attempt to obtain personal financial information. Click here for information.
ATTENTION: Target Store Customers
While this compromise was not a result of a security breach at Luso Federal Credit Union, we would like to communicate with you some steps to take during this time that could help prevent fraudulent transactions.
- Although Luso Federal Credit Union has fraud monitoring services in place, you should monitor your account closely and call us immediately with any unauthorized transactions.
- If you use our free "LUSO" Anywhere Online Banking service, you can monitor your accounts from anywhere and at any time or monitor your accounts through your iPhone to inquire on balances and history.
- You may choose to deactivate your current debit card and request a new one. If you come into our branch during banking hours, will we issue you a new debit card immediately through our Instant Debit Card service. You will be required to select a new PIN number for your new card. If you can not come in to our branch, a new card and new PIN can be mailed to you. This process will take a few days through the mail.
- If we receive notification that your debit card may have been compromised, we will block the existing card number and reissue you a new card and PIN. You would have to update any reoccurring charges you have authorized with the old card number.
- Cases of identity theft can also be reported to law enforcement or the Federal Trade Commission at 1-877-382-4357.
"Your credit union debit card has a pending alert. Call now (various numbers used) and follow the instructions to resolve this alert."
If you receive a text or e-mail stating this message or any message similar to the above do NOT call the number or give out any of your information.
Phishing is an electronic way of attempting to acquire sensitive information by pretending to be a trustworthy source. This Credit Union will never ask our members to provide confidential account information via text or e-mail. Visit the Federal Trade Commission at www.ftc.gov
It has come to our attention, that emails originating from email@example.com and firstname.lastname@example.org with a subject of "Merchant Statement" as the carrier of a .docx (Microsoft Word) attachment that may contain malicious code.
The attachment currently takes the format "Statement ID 1111-111-111-1111.docx" (numbers may vary). Please block the contents through your anti-virus software , delete and do not open these emails/attachments. Thank you.