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ATTENTION: Heartbleed Bug Alert Information

What is the Heartbleed Bug?

Heartbleed is a flaw in the programming on secure websites that could put your personal information at risk, including passwords, credit card information and e-mails.
The Heartbleed Bug is a defect in encryption technology- called Open SSL - used by most Web servers to secure users' personal or financial information..
It is behind many "https" sites that collect personal or financial information.
Basically, it provides a secure connection when you are conducting a transaction or sending an e-mail online. Experts discovered the bug recently and warned that cyber criminals could exploit it to access visitors' personal data or to impersonate a website and collect even more information.


Am I affected?


Most active users of the Internet have likely been exposed, since a majority of websites-including Facebook, Yahoo, Google, retail and even government sites-use the Open SSL software. But it is unknown whether any criminals have actually exploited the bug, and several major sites, like Amazon, have already installed patches.
Most sites with an address beginning with "https" are vulnerable until the website operator fixes the bug and users change their passwords.


Is my bank account safe?


Yes, members are always protected from any unauthorized transactions.
Let us know immediately if you suspect any unusual activity.


NCUA Warns about Telephone Fraud

The National Credit Union Administration has warned consumers to beware of a new telephone fraud, known as a "vishing" scheme, that is using the agency's name in an attempt to obtain personal financial information. Click here for information.


ATTENTION: Target Store Customers

While this compromise was not a result of a security breach at Luso Federal Credit Union, we would like to communicate with you some steps to take during this time that could help prevent fraudulent transactions.

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- Although Luso Federal Credit Union has fraud monitoring services in place, you should monitor your account closely and call us immediately with any unauthorized transactions.


- If you use our free "LUSO" Anywhere Online Banking service, you can monitor your accounts from anywhere and at any time or monitor your accounts through your iPhone to inquire on balances and history.


- You may choose to deactivate your current debit card and request a new one. If you come into our branch during banking hours, will we issue you a new debit card immediately through our Instant Debit Card service. You will be required to select a new PIN number for your new card. If you can not come in to our branch, a new card and new PIN can be mailed to you. This process will take a few days through the mail.


- If we receive notification that your debit card may have been compromised, we will block the existing card number and reissue you a new card and PIN. You would have to update any reoccurring charges you have authorized with the old card number.


- Cases of identity theft can also be reported to law enforcement or the Federal Trade Commission at 1-877-382-4357.



TEXT/EMAIL SCAM
"Your credit union debit card has a pending alert. Call now (various numbers used) and follow the instructions to resolve this alert."

If you receive a text or e-mail stating this message or any message similar to the above do NOT call the number or give out any of your information.

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Phishing is an electronic way of attempting to acquire sensitive information by pretending to be a trustworthy source. This Credit Union will never ask our members to provide confidential account information via text or e-mail. Visit the Federal Trade Commission at www.ftc.gov



PHISHING SCAM
It has come to our attention, that emails originating from noreply@citybank.com and noreply@citibank.com with a subject of "Merchant Statement" as the carrier of a .docx (Microsoft Word) attachment that may contain malicious code.

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The attachment currently takes the format "Statement ID 1111-111-111-1111.docx" (numbers may vary). Please block the contents through your anti-virus software , delete and do not open these emails/attachments. Thank you.

© 2012 Luso Federal Credit Union
Federally Insured by the NCUA

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