Call Award Headquarters at (800) 854-0790.

For merchandise awards you can order merchandise awards using the online shopping feature on the ScoreCard Rewards website. You can also call customer service at (800) 854-0790. You may also print an order form from the website. Simply complete the form, including all information requested, and mail to the address printed on the form. Travel awards, airline tickets, vacation packages, and cruises may be ordered by calling and speaking with a Travel Services Representative. You may also use the online travel booking site to obtain select air awards. In addition, you may purchase additional airline tickets and make car and hotel reservations online. If you prefer, Travel Services Representatives can assist with booking both purchased as well as redeemed travel awards.

You may order awards anytime during the program as long as your account is in good standing (that is, not delinquent, in default, closed, canceled, blocked, suspended or otherwise inactive and not available for use as a source of funding) and you have enough points to redeem the requested award.

No. A sufficient number of points must be available in your account to redeem for the award you want. Points are not available for purchase.